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The following terms and conditions apply to all purchases made from MotorActive.com.au, wholly owned by Bralson Pty Ltd ABN 15 050 094 650. Please click on a blue link below to go to the relevant section, or else scroll down to read the terms and conditions sequentially.
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All orders placed through this web site are subject to confirmation and acceptance by MotorActive. Once the goods are delivered to you, you will own them and it is your responsibility if they are lost or damaged. MotorActive uses 1st Fleet Express and Australia Registered Post services, and this may take a maximum of 7 working days for delivery around Australia. In order for Motoractive to be able to confirm delivery, 1st Fleet and Australia Registered Post requires a signature, therefore it may be advisable to choose a daytime work delivery address. If nobody is available to sign when goods are delivered, a card will be left advising you to contact your local 1st Fleet depot or Ausralia Post Office to arrange delivery or pick up.
For each online order, you must pay: the applicable price for the relevant goods confirmed by MotorActive and the delivery and handling fee specified on the web site at that time. Your order and credit card details are safe and secure. All personal and credit card information provided to MotorActive is encoded using Secure Sockets Layer (SSL) technology, an encryption protocol that protects data as it travels over the Internet. At this stage we can only accept payments using the methods stated on the Payment page of the ordering process of this web site. We are unable to accept COD charges. Payment must be cleared before the goods are dispatched.
Online tickets are posted out using Australia Post. To safeguard your tickets you may choose to have them sent by Registered Post at an additional cost of $4.00 or as specified on the website at that time. Allow 7 days delivery time for this method. Tickets sent by normal mail or express delivery cannot be traced and no responsibility will be taken for tickets sent by this method. It is important to note that when purchasing tickets online, lost, stolen or destroyed tickets for these events will NOT be replaced under any circumstances. This includes tickets which do not arrive in the mail. Please ensure that upon receipt of your tickets that they are kept in a safe place.
MotorActive will not reveal your personal information to external organisations except for the purposes of fulfilling your order.
Any liability of MotorActive in connection with goods or services supplied to you will, subject to any non-excludable liability for breach of conditions or warranties implied by legislation and to the maximum extent permitted by law, at the election of MotorActive be limited to: i. in relation to goods, the replacement of the goods or the supply of equivalent goods; and ii. in relation to services, the supplying of the services again or the payment of the cost of having the services supplied again.
MotorActive offers a 7-day return policy on all unopened products. We also offer a return policy on products that are damaged in Transit, Faulty, or incorrectly Shipped. Details of our Faulty Product, Damaged in Transit and Incorrectly Shipped policies are provided below. MotorActive does not guarantee product compatibility. Under certain circumstances, products will not be eligible for return. Carefully review all return policies (below) before making your purchase. Shipping charges may apply and are not refundable, except as otherwise provided under this Returns Policy. If you still have questions after reading our Returns Policy, please do not hesitate to contact us by telephone or email. MotorActive Garment Returns If, for any reason, you are not completely satisfied with the MotorActive garment you receive, you may exchange it for any MotorActive product of equivalent value or request a credit as long as we are notified within the 7 day return period, and the garment is returned in it’s original condition. Sizing is a difficult issue and whilst we try to keep it simple, no one is the same so sizing will vary. Should your MotorActive garment be too large or small, we will send a replacement garment of your requested size free of charge once the original garment is returned. 7 Day Return Policy MotorActive offers a 7-day return policy for product in its original, unopened and undamaged packaging. You must contact our Customer Service staff within 7 days of delivery of the product; otherwise, we cannot authorise a return. You will be issued with a Return Authorisation Number upon advising you wish to return the product. You will need to package and address the product for return in accordance with the Returns Procedure. MotorActive will not pay nor reimburse any costs associated with a customer-organised shipment of "Unopened Product". For products which are found to be in their original, unopened and undamaged packaging, a credit will be issued for the original purchase price of product returned less any freight costs associated with the initial delivery to you and the return delivery. We will not
replace DVD discs or product that have been inadvertently damaged by the
customer or due to wilful damage, environmental conditions or customer
misuse post-purchase. Only clearly miss-pressed manufacturing faults will
be replaced. You should notify our Customer
Service staff immediately upon noticing the fault so we can process the
return as a "Faulty Product". You will be issued with a Return
Authorisation Number in accordance with the above procedures. If possible,
you should package and address the product for return in accordance with
the Returns
Procedure. To minimise processing time and potential difficulties
in proving the cause of damage, we recommend that all "Faulty Products"
be returned to MotorActive within 7 days of delivery. If it is reasonably
determined, by MotorActive or the manufacturer, that the product is not
defective, it will be returned to you and you will be invoiced a processing
fee and freight costs associated with the return. These invoiced amounts
will be payable by you within 30 days of receipt of invoice. For products
which are determined, by MotorActive or the manufacturer, to be “Faulty
Products”, a credit will be issued for the original purchase price
of the product returned and the freight costs associated with the initial
delivery to you. In the event that you receive a product that appears to have been “Damaged in Transit” – that is, damaged in transit from MotorActive to you – you should:-
If you have
already accepted delivery, and then notice that the product appears to
have been damaged in transit, you should notify
our Customer Service staff immediately. You will be issued with a Return
Authorisation Number in accordance with the above procedures.If possible,
you should package and address the product for return in accordance with
the Returns
Procedure. To minimise processing time and potential difficulties
in proving the cause of damage, we recommend that all "Damaged in
Transit Products" be returned to MotorActive within 7 days of delivery.
If it is reasonably determined by MotorActive that the product has not
been damaged in transit, it will be returned to you and you will be invoiced
a processing fee and freight costs associated with the return. These invoiced
amounts will be payable by you within 30 days of receipt of invoice. For
products which are determined by MotorActive to be damaged in transit,
a credit will be issued for the original purchase price of product returned
and the freight costs associated with the initial delivery to you. In the event that you receive a product that is different to the one ordered (“Incorrectly Shipped Product”), you should notify our Customer Service staff immediately upon receipt of the product. You will be issued with a Return Authorisation Number in accordance with the above procedures. If possible, you should package and address the product for return in accordance with the Returns Procedure. For all “Incorrectly Shipped Products”, a credit will be issued for the original purchase price of product returned and the freight costs associated with the initial delivery to you. If it is found by MotorActive that the product was shipped correctly (for example, where you have ordered the wrong product by mistake), it will be returned to you unless validly returned under one of the other policies contained in this Returns Policy. If it is returned to you, you will be invoiced a processing fee and freight costs associated with the return. These invoiced amounts will be payable by you within 30 days of receipt of invoice.
Speed of delivery will vary. Domestic shipment is by TNT Express. Delivery generally takes 3 working days sometimes up to 5. However, it can take up to 7 working days in remote localities. All orders received by 9.00 a.m. E.S.T Monday to Friday will be shipped within 48 hours subject to stock availability. All orders received after 6pm Friday, Saturday and Sunday will be processed on Monday.
If there is a problem with supply you will be e-mailed immediately.
All DVD's dispatched are sent in a padded bubble wrap envelope or carton. Other products are generally packed in cartons.
All goods to be returned will require a Return Authorisation Number before they can be returned. To obtain a Return Authorisation Number, please contact us by telephone or email. You will need to supply the following information, most of which will be on your packing slip or invoice before we can issue a Return Authorisation Number: -
It is the customer's responsibility to ensure that all products are suitably packaged in order to prevent damage during return shipping. A copy of the original packing slip or invoice, or other proof of purchase, must be included with the returned product. The Return Authorisation Number should be clearly visible on the outside of the product-shipping carton and addressed to the "MotorActive Returns" at the postal address shown on our contact us page (unless otherwise directed). MotorActive accepts no responsibility for loss or damage occurring in transit on return to us.
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